What We Offer
EVERYDAY SUPPORT.
PLANNED IMPROVEMENTS.
Heights SecureTech helps small businesses in Cleveland and Northeast Ohio keep their technology running, their data protected, and their team productive.
YOUR BUSINESS TECHNOLOGY,
COVERED
Practical support for the systems your team relies on — with clear scope and no hidden charges.
Computers & Everyday Support
Computer maintenance, updates, endpoint protection, and business-hours remote help.
Microsoft 365 & Email
Everyday user assistance, account administration, and agreed email-security settings.
Employee Security
Security-awareness training and business password management.
Backup & Recovery
Monitoring of agreed backup jobs and documented sample restore tests.
Network & Wi-Fi
Routine management of supported routers, switches, and wireless access points.
Technology Planning
Quarterly planning, technology-budget reviews, and routine vendor coordination.
Coverage is defined in your agreement. Microsoft 365 licenses, backup subscriptions and storage, additional devices, servers, network management, hardware, onsite labor, after-hours work, and projects are separate unless expressly included in the written scope.
Compare PlansManaged IT Support
Dependable computer maintenance and business-hours remote help for your team.
- Computer troubleshooting and approved software installation
- Automated monitoring, Windows updates, and approved application patching
- Managed endpoint protection and agreed device security settings
- Microsoft 365 end-user help, password resets, and printer support
- Device inventory and monthly health summaries
Microsoft 365 & Email Security
Keep your team connected and manage access as employees join, change roles, or leave.
- Outlook, email, and Teams troubleshooting
- Routine tenant administration and license assignment
- Standard employee account onboarding and offboarding
- Routine administration of agreed email-security policies
- New-business Microsoft 365 setup and separately scoped migrations
Cybersecurity Essentials
Practical safeguards for the devices and accounts your business relies on.
- Managed endpoint protection and agreed device security settings
- MFA enrollment assistance for supported accounts
- BitLocker configuration and recovery-key handling on eligible computers
- Business password management and security-awareness training
- Scoped assessments with written recommendations
Backup & Recovery Services
Define what needs protection, monitor agreed backup jobs, and test selected restores.
- Backup setup for agreed systems and data
- Backup monitoring and routine job management
- Documented sample restore tests
- Recovery notes and clearly assigned responsibilities
Network & Wi-Fi Management
Routine management of supported routers, switches, and wireless access points.
- Supported router, switch, and access point management
- Network monitoring and routine configuration
- Wi-Fi performance review and optimization
- Separately quoted network package
New Business Technology Setup
Get your technology right from the start — computers, network, and Microsoft 365.
- New-office computer and network setup
- Microsoft 365 tenant setup and user onboarding
- Baseline security settings and MFA enrollment
- Separately scoped hardware and cabling
YOUR THREAT DEFENSE LAYERS
No single tool stops every attack. We layer practical protections to reduce the chance that one failure becomes a breach.
Endpoint Maintenance & Protection
Managed antivirus, automated patch management, agreed device security settings, and eligible BitLocker configuration on covered computers.
Identity & Access (MFA)
MFA enrollment assistance for supported accounts. Full account lifecycle — onboarding, offboarding, and role changes — in Business Secure and Pro.
Email Security Administration
Routine administration of agreed email-security policies for the listed business domain.
Backup Monitoring & Restore Testing
Microsoft 365 backup management and one sample restore test per client per quarter in Secure and Pro. Primary-computer backup management added in Pro.
Network Management
Routine management of supported routers, switches, and wireless access points. Separately priced — not included in any managed plan by default.
Focused Security Services
FOCUSED SECURITY SERVICES
Understand your security gaps, strengthen your systems, and help your team recognize threats — without a managed plan.
SECURITY ASSESSMENTS
Business Security Checkup
From $499
A structured review of your current security posture with a written findings report and prioritized recommendations.
- Review of current security settings and configurations
- Written findings report with prioritized recommendations
- Follow-up call to discuss findings
Professional Security Assessment
From $1,499
A deeper technical assessment including authorized vulnerability scanning and a detailed written report.
- Authorized vulnerability scanning of covered systems
- Detailed written findings and remediation guidance
- Findings review meeting
Technical testing requires written authorization. Remediation is separate unless scoped. Assessments do not certify compliance or guarantee insurance approval.
DEVICE & NETWORK SECURITY
Endpoint Protection Setup
Included in managed plans; separately quoted for non-managed
Managed antivirus and endpoint detection on covered computers.
BitLocker Encryption
Included in managed plans on eligible computers
Full-disk encryption with recovery-key handling on eligible Windows computers.
Wi-Fi Security Review
From $299/location
Review and configuration of supported router and access point security settings.
MFA Enrollment Assistance
Included in managed plans
Enrollment assistance for supported accounts. Full account lifecycle in Business Secure and Pro.
For managed clients, endpoint setup is addressed during onboarding. Additional devices and non-managed computers are separately quoted.
EMPLOYEE SECURITY TRAINING
SECURITY-AWARENESS TRAINING
$15/user/month · $60 monthly minimum · 12-month agreement
Help employees recognize suspicious messages and practice safe habits — the most common way attackers get in.
- Monthly training modules and simulated phishing exercises
- Progress tracking and completion reporting
- Managed subscription included in Business Secure and Pro
Included for covered users in Business Secure and Business Secure Pro. Available as an Essential Care add-on.
BACKUP & RECOVERY SETUP
BACKUP & RECOVERY SETUP
From $399
Set up an agreed backup solution and verify a sample restore.
- Backup configuration for agreed systems and data
- Documented sample restore test
- Recovery notes and assigned responsibilities
Backup subscriptions, storage, and retention capacity are separate. Sample restore tests check selected data; they are not full recovery exercises.
Services already included in your managed plan or onboarding scope are not billed again.
No Subscription Needed
ONE-TIME SERVICES
Need a specific fix or setup? Pay only for what you need — no ongoing commitment required.
Where We Serve
SERVICE AREAS
Other onsite locations subject to confirmed availability. Remote support available throughout Ohio.
WHY HEIGHTS SECURETECH?
NOT SURE WHERE
TO START?
Request a free 30-minute phone consultation and we'll help you figure out what your business actually needs.
READY TO STOP WORRYING
ABOUT IT?
Whether you need ongoing IT support, stronger cybersecurity, or help with Microsoft 365, Heights SecureTech is here to keep your business secure, productive, and running smoothly.
We aim to respond within one business day. Monday–Friday, 9 a.m.–5 p.m. Eastern.