VETERAN-OWNED
IT SUPPORT
YOU CAN TRUST
Dependable IT support and practical cybersecurity for small businesses in Cleveland and Northeast Ohio. Keep your team working, manage everyday technology needs, and plan your IT spending with clear service agreements and direct support.
The Heights Difference
WHY CHOOSE
HEIGHTS SECURETECH?
What We Do
SERVICES BUILT FOR
SMALL BUSINESS
MANAGED IT SUPPORT
Reliable support for computers, networks, and business technology.
Explore Managed IT SupportMICROSOFT 365 SUPPORT
Email, Teams, user accounts, and cloud productivity assistance.
Explore Microsoft 365 SupportCYBERSECURITY ESSENTIALS
Multi-factor authentication, password security, endpoint protection, and security best practices.
Explore Cybersecurity EssentialsNETWORK & WI-FI SUPPORT
Office Wi-Fi troubleshooting, connectivity issues, and network optimization.
Explore Network & Wi-Fi SupportNEW BUSINESS TECHNOLOGY SETUP
Technology solutions for startups and growing businesses.
Explore New Business Technology SetupREMOTE & ONSITE SERVICE
Remote support and scheduled onsite service throughout the greater Cleveland area.
Explore Remote & Onsite ServiceWho We Serve
SERVING SMALL BUSINESSES
THROUGHOUT NORTHEAST OHIO
Professional Services
Accountants, consultants, agencies
Trades & Contractors
HVAC, plumbing, electrical
Healthcare Adjacent
Clinics, therapy, wellness
Legal & Finance
Law offices, financial advisors
Retail & E-Commerce
Storefronts, online sellers
Property Management
Landlords, real estate offices
Medical Offices
Dental, optometry, specialty
Nonprofits
Associations, foundations
Serving small businesses with 1–50 employees throughout greater Cleveland and Northeast Ohio.
Simple Process
HOW IT WORKS
Free Consultation
30-minute phone call to understand your business and technology needs.
Assessment & Scope
We identify the right services and define clear scope and responsibilities.
Written Proposal
You receive a written proposal with pricing, scope, and service terms.
Onboarding
Structured onboarding gets your systems monitored and managed quickly.
Free Consultation
30-minute phone call to understand your business and technology needs.
Assessment & Scope
We identify the right services and define clear scope and responsibilities.
Written Proposal
You receive a written proposal with pricing, scope, and service terms.
Onboarding
Structured onboarding gets your systems monitored and managed quickly.
The Smarter Choice
WHAT MANAGED IT ADDS TO YOUR BUSINESS
Regular Attention to Your Technology
Monitoring and scheduled maintenance help identify issues and keep covered systems up to date.
A Clear Way to Get Help
Your team knows where to report problems and how support requests are prioritized.
Consistent Security Practices
Agreed device protections and access controls become part of routine IT management.
Better Visibility Into Costs
Defined monthly management fees, itemized subscriptions, and approved pricing for additional work help you plan your spending.
Planning as Your Business Grows
Business Secure Pro adds scheduled technology planning and defined backup and recovery reviews to help you prepare for changes.
Monitoring and Support Hours
Automated monitoring runs around the clock. Standard technician review and support occur during contracted business hours. After-hours service requires a separate arrangement and confirmed availability.
Defense in Depth
Backup & Recovery
Data protection & restore
Patch Management
OS & software updates
Endpoint Protection
Antivirus & malware defense
Threat Monitoring
Continuous log review
Network Security
Firewall & access control
Security Awareness
Staff training & phishing defense
Your Business
Our Story
MEET THE FOUNDER
Hi, I'm Herman Robinson III, founder of Heights SecureTech. After serving in the U.S. military and building experience in IT support and cybersecurity, I started Heights SecureTech with one mission: help small businesses get dependable technology support without enterprise-level costs.
When you work with Heights SecureTech, you work directly with me. I take the time to understand your business, respond quickly, and provide practical technology solutions that help your business stay productive and secure.
HERMAN ROBINSON III
Founder, Heights SecureTech
Monthly Plans
CLEAR PLANS.
CLEAR PRICING.
12-month and month-to-month options. Coverage, separate charges, and cancellation and renewal terms are confirmed in your written agreement. Every cost itemized before you sign.
| Feature | ESSENTIAL CARE | BUSINESS SECURE | BUSINESS SECURE PRO |
|---|---|---|---|
| Device monitoring & maintenance | |||
| Endpoint protection | |||
| Help desk support | |||
| M365 tenant administration | — | ||
| Employee onboarding / offboarding | — | ||
| Security awareness training | — | ||
| Password management | — | ||
| Quarterly security reviews | — | ||
| M365 backup monitoring | — | ||
| Workstation backup monitoring | — | — | |
| Quarterly vulnerability scans | — | — | |
| Quarterly planning meeting + roadmap | — | — | |
| Annual recovery tabletop exercise | — | — | |
| Starting price / month | $500 | $700 | $1,000 |
HOW SUPPORT REQUESTS ARE HANDLED
Support requests are prioritized by impact and urgency. Acknowledgment and initial triage targets are defined in your service agreement during contracted support hours; they are not guaranteed resolution times.
Critical Impact
System down, security alert, or complete work stoppage
Significant Impact
Productivity impact for one or more users
Standard Request
Minor issues, questions, and planned improvements
Support hours: Monday–Friday, 9 a.m.–5 p.m. Eastern, excluding holidays listed in your agreement. After-hours service requires confirmed availability and separate billing. Automated monitoring does not mean staffed 24/7 response.
Simple Process
WHAT HAPPENS AFTER
YOU CONTACT US?
30-Minute Consultation
We start with a short phone conversation to understand your business, technology environment, concerns, and goals.
We Identify What You Need
We determine which services or next steps appear appropriate based on the information provided.
Written Scope & Pricing
When appropriate, Heights SecureTech provides clearly defined scope, pricing, responsibilities, and applicable service terms.
You Decide Whether to Move Forward
Review the proposal and decide whether Heights SecureTech is the right fit for your business. No obligation.
LOCAL IT. CLEAR ACCOUNTABILITY.
Heights SecureTech is a veteran-owned managed IT and cybersecurity provider based in Northeast Ohio.
Veteran-Owned & Operated
Founded and run by a U.S. military veteran.
Based in Northeast Ohio
Serving small businesses in Cleveland and the surrounding region.
Direct Access
Your inquiry goes to Heights SecureTech — not a third-party call center.
Managed IT & Cybersecurity
Focused on the services small businesses actually need.
Written Service Scope
Every engagement starts with clearly defined scope and pricing.
Remote & Scheduled Onsite
Remote support available statewide; onsite service throughout greater Cleveland.
Free 30-Minute Consultation
REQUEST A FREE
30-MINUTE CONSULTATION
Need help with your technology? Request a free 30-minute phone consultation to discuss your business goals and technology needs. No onsite visit, technical testing, or written report — just a conversation.
TELL US WHAT YOU NEED
READY TO STOP WORRYING
ABOUT IT?
Whether you need ongoing IT support, stronger cybersecurity, or help with Microsoft 365, Heights SecureTech is here to keep your business secure, productive, and running smoothly.
We aim to respond within one business day. Monday–Friday, 9 a.m.–5 p.m. Eastern.