HONEST PRICING.
NO SURPRISES.
Every cost itemized before you sign. 12-month and month-to-month options available.
Essential Care
/mo min
Business Secure
Recommended
/mo min
Business Secure Pro
/mo min
1–4 users · written agreement · every cost itemized before you sign
Every managed plan includes
At a Glance
PLAN COMPARISON
| Feature | Essential Care | Business Secure | Secure Pro |
|---|---|---|---|
| Remote troubleshooting & M365 end-user help | Included | Included | Included |
| Monitoring, updates & endpoint protection | Included | Included | Included |
| Device inventory & security settings | Included | Included | Included |
| M365 tenant administration | — | Included | Included |
| Employee account onboarding/offboarding | — | Included | Included |
| Security awareness training | — | Included | Included |
| Business password management | — | Included | Included |
| M365 backup management (1 mailbox + OneDrive/user) | Sep. scoped | Included | Included |
| Quarterly M365 sample restore (1 per client) | Sep. scoped | Included | Included |
| Quarterly security reviews | — | Included | Included |
| Primary-computer backup management (1/user) | Sep. scoped | Sep. scoped | Included |
| Quarterly workstation file restore (1 per client) | Sep. scoped | Sep. scoped | Included |
| Quarterly technology planning meeting | — | — | Included |
| Annual recovery tabletop review | — | — | Included |
CHOOSE YOUR
LEVEL OF SUPPORT
12-month rate, billed monthly in advance. Each minimum covers 1–4 named users and up to one primary managed computer per user.
Solo professional, Essential Care
$500/mo + $1,000 one-time onboarding
Microsoft 365 licenses billed separately.
5-person office, Business Secure
$875/mo ($700 + one extra user at $175) + $1,000 one-time onboarding
Licenses billed separately.
Examples use the 12-month rate and assume supported primary computers, standard onboarding, and no management add-ons. Other separately scoped costs may apply.
Everyday support
ESSENTIAL CARE
$125/month per additional user
Covers 1–4 named users
- Business-hours remote support
- Computer monitoring and approved updates
- Managed endpoint protection
- Agreed device security settings
- Microsoft 365 end-user help
- Monthly health summary
IT management & employee security
BUSINESS SECURE
$175/month per additional user
Covers 1–4 named users
Everything in Essential Care, plus:
- Routine Microsoft 365 and email-security administration
- Standard employee account onboarding and offboarding
- Security-awareness training and password management
- Microsoft 365 backup management
- One sample Microsoft 365 restore test per client each quarter
- Quarterly security reviews and priority support queue
Planning & expanded recovery oversight
BUSINESS SECURE PRO
$250/month per additional user
Covers 1–4 named users
Everything in Business Secure, plus:
- Backup management for covered primary computers
- One additional sample workstation-file restore test per client each quarter
- Quarterly technology planning and annual budget review
- Routine vendor coordination
- Quarterly vulnerability scans
- Annual recovery tabletop review
Onboarding is separate. Microsoft 365 licenses, additional email-security software, backup subscriptions, and storage are separately itemized. Month-to-month option available at a 20% premium on recurring management fees, including management add-ons. Every cost itemized before you sign. See the detailed coverage and terms below.
MANAGED IT & CYBERSECURITY PLANS
12-month rate, billed monthly in advance. Each minimum covers 1–4 named users and up to one primary managed computer per user. Onboarding is separate. All prices are in USD, before applicable taxes.
Base plan prices cover 1–4 named users and assume up to one primary managed computer per covered user. Additional users, shared computers, secondary devices, servers, network equipment, licenses, hardware, projects, onsite labor, after-hours work, and applicable taxes are separate unless expressly included in your Statement of Work.
Definitions
Covered user: One named employee or authorized person included in the SOW and permitted to request support.
Covered computer: One supported and inventoried primary computer with approved management and security tools installed.
Shared & secondary computers: Shared computers, secondary computers, and additional devices are quoted separately.
Network infrastructure: Servers, firewalls, switches, and access points are not included unless listed in the SOW.
ESSENTIAL CARE
Everyday computer support and essential device security.
Includes 1–4 named users and up to one primary managed computer per user.
$125/month for each additional user.
- Business-hours remote troubleshooting, Microsoft 365 end-user help, password resets, and printer support
- Automated computer monitoring, Windows updates, and approved software installation and patching
- Managed endpoint protection, including the approved subscription
- Device inventory, agreed security settings, and BitLocker configuration with recovery-key handling on eligible computers
- MFA enrollment assistance for supported accounts
- Monthly environment-health summary
Best For
BUSINESS SECURE
Ongoing IT management, employee security, and Microsoft 365 backup oversight.
Includes 1–4 named users and up to one primary managed computer per user.
$175/month for each additional user.
- Everything in Essential Care, plus:
- Routine administration of one supported Microsoft 365 tenant
- Standard employee account onboarding and offboarding
- Routine email-security administration for agreed policies and the listed business domain
- Security-awareness training and business password management, including approved subscriptions for covered users
- Microsoft 365 backup monitoring and routine job management for one primary mailbox and OneDrive account per covered user
- One documented sample Microsoft 365 file or mailbox restore test per client each quarter
- Quarterly security reviews and priority business-hours queue placement for incidents of comparable severity
Best For
BUSINESS SECURE PRO
Technology planning and expanded backup and recovery oversight.
Includes 1–4 named users and up to one primary managed computer per user.
$250/month for each additional user.
- Everything in Business Secure, plus:
- Backup monitoring and routine job management for one covered primary computer per user
- One additional documented sample workstation-file restore test per client each quarter
- Quarterly technology-planning meeting, up to 60 minutes, with a written roadmap of priorities and planned replacements
- Annual technology-budget review and routine vendor support coordination for covered systems
- Quarterly authorized vulnerability scans of covered computers and one listed external public IP, with findings review
- Annual recovery tabletop review, up to 60 minutes
Best For
PREFER MONTH-TO-MONTH?
| Plan | Monthly min (1–4 users) | Each additional user |
|---|---|---|
| Essential Care | $600 | $150/month |
| Business Secure | $840 | $210/month |
| Business Secure Pro | $1,200 | $300/month |
Month-to-month management fees are 20% higher, including management add-ons. Separately itemized vendor subscriptions, storage, projects, and hourly work do not receive this premium.
Both options require a signed agreement. Your proposal identifies the selected term, initial payment, recurring charges, and cancellation and renewal provisions before you sign.
WHAT ELSE SHOULD I BUDGET FOR?
Standard onboarding is the greater of $1,000 or one month of recurring management fees, including management add-ons and excluding separately itemized licenses, storage, usage, and taxes. Complex environments receive a separate fixed quote.
Microsoft 365 licenses, backup subscriptions and storage, additional email-security software, additional devices, servers, network management, onsite labor, after-hours work, and projects are separately quoted unless expressly included. Your written proposal identifies these costs and your agreement's cancellation and renewal terms before you sign. Separate vendor commitments are disclosed in the quote.
Customize Your Plan
OPTIONAL MONTHLY ADD-ONS
Extend coverage to additional systems or services. Prices below apply to the 12-month agreement option.
Infrastructure
Servers, network gear
Security
Backup, training, email
Users & Devices
Extra computers, M365
Connectivity
Wi-Fi, switches, APs
Network Package
SMALL-OFFICE NETWORK MANAGEMENT
Routine management for one supported firewall/router, one managed network switch, and up to two supported wireless access points.
- Monitoring and approved firmware updates
- Configuration backups where supported
- Routine remote maintenance
- Additional sites and complex networks quoted separately
Hardware, vendor subscriptions, cabling, installation, new segmentation, and network redesign are separately quoted.
| Service | Price |
|---|---|
| Shared or secondary computer | $65/device |
| Additional managed switch beyond the network package | $25/device |
| Additional managed access point beyond the network package | $20/device |
| Server monitoring only | $150/server |
| Managed server | From $300/server |
| Workstation backup management outside Pro's included coverage | $25/device; $100 minimum |
| Microsoft 365 backup management — Essential Care | From $50/tenant |
| Microsoft 365 administration — Essential Care | $20/user; $80 minimum |
| Security-awareness training — Essential Care | $15/user; $60 minimum |
| Business password manager — Essential Care | $10/user; $40 minimum |
| Advanced email protection or specialist security monitoring | Custom quote |
Monitoring-only server coverage excludes repair labor and full management. Managed-server coverage replaces that charge. A secondary-computer fee does not add a covered user. Network management covers supported equipment and routine remote maintenance; redesign and deployment are projects.
Fees exclude hardware and separately itemized vendor licenses and storage. The listed training and password-manager fees include the approved subscriptions.
No duplicate charges: Business Secure and Pro already include routine tenant administration, training, and password management. Pro includes backup management for its listed covered workloads. Each add-on's assets and service scope are confirmed in your proposal.
One-Time Fee
NEW CLIENT ONBOARDING
An organized start for every new managed client. Major repairs, migrations, cabling, tenant rebuilds, unsupported systems, and pre-existing compromise are separately quoted. Your onboarding scope identifies the deliverables and completion criteria.
- Confirm covered users, devices, and authorized contacts
- Deploy approved management and security tools
- Create initial IT documentation
- Apply agreed baseline settings and verify monitoring
- Review backup responsibilities and the data to be protected
- Review the supported Microsoft 365 tenant for Business Secure and Pro
- Set up the management services included in your agreed onboarding scope
Onboarding Fee
Greater of $1,000
or one month of recurring management fees
No Subscription Needed
ONE-TIME SERVICES
No recurring plan required. We confirm the scope and price before starting.
Hourly Rates
SUPPORT RATES
Remote
Business hours
Onsite
Business hours
After-Hours
Weekday evenings
Weekend / Holiday
Must confirm avail.
| Service | Rate | Minimum |
|---|---|---|
| Remote support | $150/hour | 1-hour minimum per job |
| Onsite support | $175/hour | 2-hour minimum per visit |
| Weekday after-hours support | $225/hour | 2-hour minimum per accepted callout |
| Weekend or listed holiday support | $250/hour | 2-hour minimum per accepted callout |
After the minimum, billing is in 15-minute increments. The highest applicable rate applies once; rates do not stack. After-hours onsite visits use the applicable after-hours or weekend/holiday rate.
Travel charges, parking, and tolls, where applicable, are disclosed before approval. After-hours availability must be confirmed. Covered business-hours remote support is included in your managed plan.
SUPPORT HOURS & RESPONSE TARGETS
Standard hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern, excluding holidays listed in your agreement. Automated monitoring runs around the clock; standard technician review and response occur during contracted support hours.
Requests are prioritized by business impact and urgency. Your service-level schedule defines any response targets and escalation procedures. Initial acknowledgment and triage are separate from resolution; priority support does not guarantee an immediate fix.
Why It Pays Off
THE VALUE OF MANAGED IT
Regular maintenance, clearer responsibilities, and an organized support process help you manage technology throughout the year.
- Ongoing monitoring and approved updates for covered computers
- Defined support coverage and written pricing
- Documented security settings and assigned responsibilities
- Backup oversight and sample restore testing in the plans that include them
- Scheduled technology planning with Business Secure Pro
No service can eliminate every outage or security incident. Your plan defines the work we perform and the coverage your business receives.
Focused Security Services
SECURITY SERVICES
Focused reviews and security improvements, available individually or alongside a managed plan.
Layers of protection — what we address
Layer 1
DEVICES
- Endpoint protection
- Disk encryption
- OS hardening
- Patch management
Layer 2
IDENTITY
- MFA enforcement
- Password management
- Account reviews
- Admin controls
Layer 3
NETWORK
- Wi-Fi security
- Guest isolation
- Firewall config
- Firmware updates
Layer 4
AWARENESS
- Security training
- Phishing simulation
- Policy review
- Incident response
BUSINESS SECURITY CHECKUP
- Scoped remote review of up to five computers, one tenant, and one site
- Accounts, MFA, updates, encryption, backup posture, and written priorities
- Technical testing requires written authorization
PROFESSIONAL SECURITY ASSESSMENT
- Up to ten computers, one tenant, one site, and one external IP
- Authorized scans, configuration sampling, interview
- Written findings and review meeting
BITLOCKER CONFIGURATION
- Eligibility check and encryption setup
- Secure recovery-key handling and verification
- Required upgrades separate
WORKSTATION SECURITY HARDENING
- Agreed account, firewall, browser, and software baseline
- Documented changes
WI-FI SECURITY SETUP
- One router and up to two supported access points
- Agreed security configuration and guest isolation where supported
- Hardware, onsite visits, and redesign separate unless included
SECURITY-AWARENESS TRAINING
- Approved subscription and administration
- Included for covered Business Secure and Pro users
- Available as an Essential Care add-on
BACKUP & RECOVERY SETUP
- One PC and one approved backup destination
- Configured backup job and sample restore
- Recovery notes; backup subscriptions and storage separate
ENDPOINT PROTECTION SETUP
- Approved agent installation and configuration
- Standalone ongoing subscription and management separate
- Managed-plan setup addressed during onboarding; included for covered primary computers
WHAT DOES BACKUP MANAGEMENT INCLUDE?
Backup management covers monitoring and routine job administration for the listed computers or Microsoft 365 accounts. The quote specifies the backup product, protected data, storage, retention, and responsibilities. Alerts are reviewed during contracted business hours.
Sample restore tests check selected data; full recovery exercises and recovery work are separately scoped.
WHY A PAID ASSESSMENT?
The free 30-minute consultation is a phone conversation about your goals and technology needs. It does not include onsite visits, technical testing, troubleshooting, scanning, or a written assessment report.
A paid assessment examines the agreed systems and provides documented findings and recommended priorities. Remediation, including implementing MFA, is separate unless specifically included. Findings can inform security, insurance, and compliance discussions; they do not certify compliance or guarantee insurance approval.
- Business Security Checkup: From $499 — Scoped remote review of up to five computers, one tenant, and one site. Written priorities included.
- Professional Security Assessment: From $1,499 — Up to ten computers, one tenant, one site, and one external IP. Authorized scans, written findings, and review meeting.
Monthly standalone training requires written terms; the listed rate uses the 12-month option, with the same 20% management premium for month-to-month service. Backup subscriptions, storage, and retention capacity are separate. Baseline security work already included in managed onboarding is not charged again. Automated alerts do not constitute a staffed 24/7 security operations center.
What does backup management include?
Backup management covers monitoring and routine job administration for the listed computers or Microsoft 365 accounts. The quote specifies the backup product, protected data, storage, retention, and responsibilities. Alerts are reviewed during contracted business hours. Sample restore tests check selected data; full recovery exercises and recovery work are separately scoped.
READY TO GET
STARTED?
Request a free 30-minute phone consultation to discuss your business needs and get a written proposal.
No obligation. No pressure. Just honest technology advice.
READY TO STOP WORRYING
ABOUT IT?
Whether you need ongoing IT support, stronger cybersecurity, or help with Microsoft 365, Heights SecureTech is here to keep your business secure, productive, and running smoothly.
We aim to respond within one business day. Monday–Friday, 9 a.m.–5 p.m. Eastern.